As a Design Consultant, I focused on a broader set of design outputs and less on the details of a solution.

I used design thinking to work on more open-ended and/or consultative engagements and provide a holistic, less detailed execution of an ideal Salesforce experience.

For this particular client I was in charge of the design experience for their analytics in both Salesforce and Tableau.

Define a future-state vision and path forward early that uses a design approach and focuses on customer needs

Ensure users are set up for success and make the most out of the tools and technologies they need to use

Build the right customer experience first time around

Gain internal stakeholder alignment around the customer experience in order to drive confidence and quick decision making

Internal alignment around the future-state vision based on both business and user goals

Improved customer/employee experience

Streamlined processes and user flows based on customer needs and insights

Validated user experiences that scale built on a solid foundation that ensures success both near and long term

Faster speed to value

Expertly designed and technically feasible user experiences grounded in Salesforce Best Practices